Senior Tech Operations Analyst - Disaster Recovery Senior Tech Operations Analyst - Disaster Recovery …

Ameriprise Financial, Inc.
in Gurgaon, Haryana, India
Permanent, Full time
Be the first to apply
Competitive
Ameriprise Financial, Inc.
in Gurgaon, Haryana, India
Permanent, Full time
Be the first to apply
Competitive
Senior Tech Operations Analyst - Disaster Recovery
Job Description

Drive effective and efficient project delivery and perform project delivery related governance and compliance functions as required. Leads the Disaster Recovery/Business Continuity planning processes and test execution, ensuring year-round DR readiness and awareness. Creates and implements the BCP/DRP Certification process for applications hosted across multiple vendors, technologies and datacenters.

Responsibilities

• Leads the Disaster Recovery/Business Continuity planning processes and test execution, ensuring year-round DR readiness and awareness.
• Creates and implements the BCP/DRP Certification process for applications hosted across multiple vendors, technologies and datacenters.
• Technical Lead for the DR application in Service-Now.
• Responsible for working closely with Tech Leads from multiple applications and Infrastructure teams on DR/BCP Exercises, Projects.
• Planning and leading the Governance process with all the stakeholders involved in BCP/DR solution, by conducting Weekly/Monthly/Quarterly Governance Meetings.
• Works with application teams for operational impact assessment and development of the disaster recovery exercise scope and schedule.
• Provides day-to-day operations guidance/support for the infrastructure DR/BCP Governance team over DR/BCP exercise planning process and serve as focal for exercise execution.
• Develops and maintains DR/BCP process documentation and setup reporting metrics.
• Assists the Application teams in building out Disaster Recovery Environment and resolving the technical issues across platforms if any.
• Provide directions and create task list for vendors team members and track/review the tasks delivered by vendor partners.
• Provide technical and functional coaching to team members
• Motivating & Mentoring team members for their professional conduct & development
• Experience in Power BI Services

Required Qualifications

• Bachelor's degree in Business, Computer Science, Information Technology or related field; or equivalent work experience.
• 5-7+ years' experience in project execution role across the solution delivery life cycle (e.g. requirements, analysis, testing, and implementation).
• Demonstrated proficiency in assigned practice area (including general practice, methodology, tools and processes).
• Superior written and verbal communication skills; to include developing executive level presentations.
• Proven practice area leadership experience, including ability informally lead and mentor peers across the practice community.
• Effective at building and maintaining a resource network; demonstrated skills in building effective business consulting relationships.
• Work experience of Service Management tools, preferably ServiceNow
• Proficiency in excel and PowerPoint
• Creation of dashboards and other reports of leadership awareness

Preferred Qualifications

 • Demonstrated ability to clearly and persuasively communicate ideas, issues and recommendations.
• Strong analytical ability with proven proficiency in synthesizing data into meaningful and digestible data points and actions.
• Strong attention to detail.
• Proven project management and problem-solving skills.
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