Job Description

The General Counsel's Organization

The General Counsel's Organization (GCO) of American Express is where great legal minds influence global business strategy. The GCO mission is to protect and strengthen American Express through legal expertise and strategic advice that helps business partners manage risk, identify opportunities, and deliver on the company's promise of exceptional products and services.

Under the general supervision of the Legal Analyst, the Legal Operations Specialist will support the Global Litigation & Investigations Team and the Global Legal Order Processing Centre of Excellence. This role will be primarily responsible for supporting the end-to-end processing of third-party legal orders for the India market and other duties as required including providing document India litigation requests.

Responsibilities

Primary responsibilities:

• Set up cases in the case management system for third party legal orders (e.g., Law Enforcement Agency requests, Debt Recovery Tribunal requests, Custom Notices and Tax Notices) received by the India market.
• Assess the validity of the legal order in accordance with Amex procedures.
• Prepare correspondence to an issuer of a legal order.
• Evaluate legal orders and determine the scope of each request including any customer relationships and the data/documents that are responsive.
• Navigate and retrieve responsive data/documents from Amex platforms and prepare and timely remit responses to the legal orders.
• Comply with applicable privacy laws and Amex procedures.
• Closely collaborate with the Legal Analyst and other leaders on the progress of assigned work and raise any doubts or escalations from issuers of legal orders.
• Maintain high quality when processing legal orders for the India market.
• Be a key participant in understanding the local market processing requirements and refreshing procedures for the India Market consistent with the Global Legal Order Processing CoE requirements.

Additional responsibilities:

• Manage some aspects of special projects assigned by counsel to support the logistics and requirements of routine and complex subpoenas.
• Perform other assigned work-related duties or special projects.

Qualifications

Preferred qualifications:

• Bachelor's in law or another field.
• Administrative experience in a legal, compliance or similar department.
• Able to prioritize, ability to discern critical matters and to meet deadlines.
• Strong computer skills with proficiency in MS Office Suite including Word and Excel.
• Able to quickly train on, navigate, and extract information from a variety of databases and information platforms.
• Able to work independently and a team player.
• Strong written and oral communication skills.
• Meticulous attention to detail, able to analyze and problem solve.
• Able to work productively in a fast-paced environment with shifting priorities.
• Able to maintain confidentiality of sensitive information.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.