• Competitive
  • Gurgaon, Haryana, India
  • Permanent, Full time
  • Moody's
  • 19 Feb 18

HR Service Associate

Location: Gurgaon, Haryana, India

Role / Responsibilities:
The Onboarding Associate is responsible for the successful and smooth onboarding of new employees, from offer letter generation through new hire orientation. Specific operational processes include offer letter and employment contract generation, background checks, document retention and upkeep, new-hire orientation, etc.

Key Responsibilities
• Employment Contracts and Offer Letters
o Create offer letters for new hires based on offer letter templates.
o Perform maker / checker quality checks on offer letters created by other associates.
o Deliver and track receipt of returned offer letters and contracts.
o Maintain accurate templates / partner with internal stakeholders to adjust and/or revise when necessary.
• Background Checks
o Track background and criminal record check submissions to Moody's background screening vendor by Maks Team
o Provide real-time reporting of candidate application to Recruiting Operations Manager and Recruiters and follow-up with potential new-hires and Recruiters to help resolve discrepancies.
• Document Retention & Audits
o Scan new hire paperwork into Moody's system of record in a timely manner.
o Conduct data and process audits as needed to keep Moody's in compliance with internal policies and standards.
• New Hire Orientation
o Coordinate and deliver employee new hire orientations for new hires.
o Ensure new hire orientation materials are maintained and accurate.
• Other Responsibilities
o Maintain accurate status and tracking of new hires data via a Sharepoint portal. Provide updates to recruiters as needed.
o Work with team members to improve internal processes and enhance the positive new hire experience.
o Lead adhoc projects to improve quality and efficiency across the employee onboarding experience as needed.
o On occasion, associate may be required to input new hire data into HRMS system.
o As needed, respond to HR inquiries from employees, managers and executives through several channels including telephone and e-mail requests while tracking work via a case management tool.

The Department / Team:
The HR Service Delivery function is accountable for implementing and maintaining the Global HRMS systems, managing reporting and data analytics, overseeing global HR project management and ensuring customer satisfaction and efficient HR transaction processing and APAC/EMEA payroll processing within the HR Service Team. The HR Service Delivery function consists of the Global HR Service Team, Global HR Systems, Global HR Project Management Office and Global HR Data & Analytics.

• Attention to detail and ability to work independently
• Excellent written, oral, and interpersonal communication skills
• Excellent customer service skills
• Ability to handle multiple concurrent tasks and changing priorities
• Strong collaboration and teamwork skills.
• Comfortable and experienced in processing workflow, transactions and data changes using SAP/Success Factors, Kenexa 2XB or similar HRMS and/or Applicant Tracking System.
• Knowledge of Service Now or other case management systems.

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $3.6 billion in 2016, employs approximately 10,700 people worldwide and maintains a presence in 36 countries. Further information is available at www.moodys.com.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or any other characteristic protected by law.