Job Description

The Business Logic Developer II role offers an exciting opportunity to design, develop, and maintain business rules using the Drools DMN (Decision Model and Notation) rules engine. In this role, you will partner closely with technology, product, and operations teams to deliver scalable business rule solutions that power the Intuitive Service Portal (ISP) across global markets.
You will play a key role in modernizing business processes, driving automation, and enabling consistent customer and colleague experiences while ensuring compliance with market-specific requirements.

Responsibilities

• Design, develop, and maintain business rules and decision logic for the ISP platform using Drools DMN.
• Analyze existing POD rules and processes, identify pain points, and develop flexible, scalable, and maintainable solutions.
• Translate business requirements into technical rule implementations that align with strategic objectives.
• Develop and maintain global business processes and rules, while supporting market-specific customizations as required.
• Collaborate with Technology, Product, and Servicing Operations teams to prioritize, define, and deliver key business capabilities.
• Drive automation of manual processes and strategies through business rules and workflow optimization.
• Partner with central and local market teams to ensure solutions meet business, regulatory, compliance, and risk requirements.
• Continuously improve processes and rule implementations based on stakeholder feedback and evolving business needs.
• Manage multiple projects and priorities simultaneously in a fast-paced environment.
• Provide regular updates to leadership and key stakeholders on project progress, risks, and dependencies.
• Utilize Rally, Jira, and related tools to manage work, track progress, and support Agile delivery practices.
• Participate actively in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, and retrospectives.
• Leverage Git or similar version control tools for source code management and collaboration.

Qualifications

• 3-5 years of hands-on experience in Core Java development.
• Experience working with Business Rules Engines (BRE) and Business Process Management (BPM) platforms.
• Strong knowledge of Drools and SQL.
• Proven ability to design and implement scalable solutions from concept through deployment.
• Strong analytical and problem-solving skills with the ability to understand and simplify complex business challenges.
• Good understanding of CI/CD practices and deployment pipelines, with the ability to support code promotion and release activities across environments.
• Basic troubleshooting and debugging skills, with the ability to analyze application logs, identify issues, and collaborate with technology teams to drive resolution.
• Ability to identify issues proactively and drive resolution in a timely manner.
• Detail-oriented with the ability to evaluate impacts across systems, processes, and projects.
• Highly organized, self-motivated, and accountable for delivering results.
• Excellent verbal and written communication skills, with the ability to influence and collaborate across teams and organizational levels.
• Experience working in Agile, SAFe, Scrum, or Kanban delivery environments.
• Familiarity with software development lifecycle (SDLC) practices and version control methodologies.
• Understanding of American Express technology and product development processes is preferred.
• Passion for system design, process optimization, and continuous improvement.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.