Job Description

The GFCC Enablement team supports operational excellence by delivering workforce planning, reporting, and project support that enable informed business decisions across the organization. The Workforce Planning team partners with Operations, Analytics, Technology, and other business partners to provide data-driven insights, support resource planning, and contribute to initiatives that improve operational effectiveness.

Responsibilities

Key Responsibilities

• Support workforce planning activities by assisting with staffing and data analysis
• Assist with workforce planning projects that improve operational efficiency, reporting, and resource planning.
• Help prepare reports, dashboards, and presentations that provide insights into staffing, workload, productivity, and operational performance.
• Collect, organize, validate, and analyze data to support workforce planning and business decision-making.
• Support data assessments of operational metrics and identify trends, risks, and opportunities for process improvement.
• Collaborate with Operations, Analytics, Technology, and other business partners to support initiatives and project deliverables.
• Participate in cross-functional projects by tracking milestones, documenting requirements, and assisting with project activities.
• Assist with documenting business processes, standard operating procedures, and project documentation.
• Participate in development opportunities to build knowledge and support activities across workforce planning, project management, and business operations.

Qualifications

Qualifications

• Currently pursuing or recently completed a bachelor's degree in Business, Finance, Economics, Statistics, Data Analytics, Information Systems, Mathematics, Supply Chain, or a related field.
• Interest in workforce planning, business operations, project management, or data analytics.
• Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
• Proficiency with Microsoft Excel; familiarity with Power BI, Tableau, or similar reporting tools is a plus.
• Strong organizational and time management skills with the ability to manage multiple assignments and meet deadlines.
• Effective written and verbal communication skills.
• Ability to work collaboratively in a team environment and build positive working relationships.
• Experience through coursework, internships, student organizations, or academic projects involving data analysis, reporting, business operations, or project coordination is preferred but not required.
• Curiosity, initiative, and a willingness to learn new tools, technologies, and business processes.

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Cab facility
• Free meals
• Flexible working model with hybrid arrangement
• Training and development opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of contractual employment as an Apprentice with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.