Junior Engineer, Service Monitoring

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
Ensure that service monitoring systems are highly available, accurate and fit for purpose
Work closely with partners in OSS/BSS domains in the setup and maintenance of API interfaces and data flows
Capture and process monitoring, automated reporting requirements from operations teams, and from SES customers when required (customer portal services)
Work closely with internal and external stakeholders to ensure timely delivery of new systems, software and services.
Drive service and infrastructure data analytics capabilities across the SES group
Identify and implement systems to introduce greater automation in daily operation
Ensure SES management and monitoring systems are kept up to date and fit for purpose
Build and maintain strong relationships with key stakeholders in the service delivery process
Plan and coordinate maintenance and configuration change activities
Provide technical support to customers when required
Perform systems and service acceptance tests when required
Support the development of operational tools and systems
PRODUCE AND DELIVER HIGH QUALITY TRAINING MATERIALCOMPETENCIES
Self-driven innovative mindset, commitment to excellence and quality in all areas
Good working knowledge of communications technologies, database systems, software architec-tures and API interfaces
Proven track record in platform/server management and trouble shooting
Good knowledge of Satellite communications techniques (GEO/MEO/LEO)
High level of and operational awareness and ability to work independently
Ability to autonomously manage and coordinate complex operational tasks and projects
Strong customer focus and attention to detail
Good written and oral communications skills
Software tool development background (preferred...C#, Java, Python, Shell, JavaScript)
Unix/Linux system understanding (preferred...Systems Administration/Deployment experience)
SQL/MySQL Database experience
Ability to troubleshoot application and infrastructure systems
Experience with RESTful interfaces. JSON, SOAP, SNMP, etc.
Good understanding of System Engineering principles and techniques
Experience working with networks and remote systems
QUALIFICATION & EXPERIENCE
Minimum Bachelor's degree in IT, Telecommunications, or similar field (BAC +3, BSc) required (education can be substituted for experience)
Minimum 3-5 years' combined experience in an operations or engineering position
Good level of demonstrable experience in the field of Information Technology, Communications Systems, IP networks or the broadcast video environment
Good knowledge of service (data/video) platforms and associated systems
Knowledge of application interface protocols (SQL, XML, REST, SNMP etc.)
Proven track record in service support and implementation
Proven experience in programmatic interface usage and application
Good knowledge of DataMiner monitoring and orchestration platforms.

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

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