Job Description

GMNS Product is unique within the Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious, innovative and problem solvers as we tackle the most imperative initiatives facing the payments industry today, such as securing online transactions and enabling faster, more convenient ways to pay. A role within GMNS Product will allow you to broaden your skillsets and industry acumen while giving you the opportunity to drive enterprise growth and help deliver on our brand promise of trust, security and service.

Network Regulatory Projects & Governance vertical leads audit, regulatory and governance engagements. This role offers an exciting opportunity to drive the continued evolution around audit and regulatory management for India Network, and create a seamless experience for our stakeholders.

Responsibilities

• Identify solutions to regulatory requirements by collaborating across the Network, Product Owners and the broader enterprise such as Issuing, Acquiring, Enterprise Digital/Data Solutions and Fraud Risk Management.
• Work on resolving regulatory / other issues along with placing controls and remediate events
• Run special projects assigned that cut across different sub-functions within Network team
• Create recurring, consistent leadership Control and Compliance reporting and insights.
• Uplift root cause analysis framework and create enhanced analytics and insights.
• Provide support for targeted projects advised at improving the control environment, mitigating, and remediating risk.
• Proactively analyze data to answer key questions from stakeholders.
• Development of reports and presentations - including gathering data, extrapolating critical elements, and presenting findings in an actionable format.
• Assess new and changing regulations with legal, Compliance and Operational Excellence, GMS to determine impact to the Network.
• Coordinate across GMNS Product to deliver timely changes to meet regulatory delivery requirements.
• Coordinate response to ongoing audit, governance and oversight requirements including regulatory reporting requests and ad hoc regulator expectations
• Develop external positioning for regulator consultations, representing the American Express Network perspective.
• Review key industry forum & association insights focused on industry interpretation of regulatory requirements
• Partner with Tech / Product SMEs to ensure appropriate audit/regulatory communications and implementation

Qualifications

• Strong proven understanding of MS-Excel and Tableau. Ability to handle sophisticated data incl. unstructured data using programming languages such as SAS, SQL, Python or another similar programming language.
• Experience compiling information and developing thoughtful material for presentation.
• Payments industry experience, including knowledge of payments regulations and its impact on payment networks, issuers or acquirers/payment aggregators.
• Understanding of emerging trends in payments, various payment products offered in market and its impact on business.
• Experience of Product management and Network solutions will be desirable to be able to connect the dots between the regulatory requirements and what needs to be implemented/changed/communicated.
• Outstanding communicator with the ability to convey complex topics in a clear and effective manner and adapt based on audiences.
• Audit and/or Regulatory Change Management within the Business, Operational Excellence or Compliance is highly preferred.
• High intellectual curiosity & critical thinking with the ability to understand new concepts quickly, deal with ambiguity and solve complex problems.
• Self-starter who is highly organized, detail-oriented, and able to deliver with limited direction.
• Strong relationship and collaboration skills with the ability to influence a broad group of stakeholders across the organization, at all levels.
• Flexibility to support varying time zones that have global considerations.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.