Job Description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company's growth and innovation with trust and efficiency and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company's technology engineering, architecture, and infrastructure, providing 24x7 support to ensure uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Global Infrastructure (GI) delivers on-demand, modern, self-service infrastructure that delights customers while ensuring scalability, security, and stability.

Senior Associate, Technology Operations Engineering oversees the monitoring and maintenance of technology systems or network infrastructure, providing advanced technical support and collaborating on technology projects to align with business objectives, all while ensuring comprehensive documentation and efficient incident resolution.

Responsibilities

• Monitors the performance and availability of technology systems and applications and implements system upgrades, updates, and backups to ensure the maintenance of hardware and software systems.
• May manage and resolve service requests and incidents identifying, diagnosing, and resolving system issues in an efficient manner.
• Provides advanced technical support to end-users for hardware, software, and network-related issues.
• Performs the setup and configuration of new hardware and software with guidance.
• Manages and maintains network infrastructure with guidance, mitigating potential incidents that impacts the network operations.
• Monitors network performance and troubleshoot connectivity issues and supports the implementation of network security measures.
• Maintains comprehensive documentation of system configurations, procedures, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions.
• Completes technology projects and initiatives, supporting in the development of operational policies and procedures and identify areas for improvement with guidance from peers and leaders.
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives.
• Implements resiliency standards, tooling, and best practices.
• Reviews incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience.
• Knowledge of network protocols and technologies.
• Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks.

Work Experience:

• Experience in technology operations, cloud administration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization.
• Experience in system administration, network configuration, and troubleshooting
• Experience in technology operations work.
• Experience in managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud services.
• Experience in cloud platforms such as AWS, Azure, Google Cloud.
• The candidate should be comfortable working in rotational shifts and rotational week offs.

Licenses and Certifications:

• Certification such as CompTIA A+, Network+, or Security+ is a plus
• Public Cloud certification is a plus

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.