Portfolio Control - Team Leader (EMEA)
Job Description Summary
State Street IMS is responsible for outsource service provision through leading edge technology and services for its clients. SSC has demonstrated excellent success in recent times with major client wins covering in excess of 10 locations worldwide, including UK, Europe, South Africa and USA, for the outsource arrangements of Fund Accounting and Investment Operations. SSC are increasing its talent to support the planning, development and roll-out of the Enterprise project within the Investment Operations arena and require keen and experienced investment operations business professionals to play a key role in the delivery of a successful solution. The Portfolio Control Analyst will be responsible for various functions and tasks including overdraft monitoring and resolution, material break review, month end books close however focusing mostly on stale balance monitoring and review. The role is client facing, including answering queries from clients over the phone or in writing, working with the COOs to provide timely and accurate responses to ad-hoc client queries, participating in client meetings and representing the business unit Job Description
Own and manage the Stale balance process for major IMS clients
Monitor and control the stale cash balance exception reporting for clients.
Assist with the timely investigation and resolution of data related queries, raised by both internal and external business areas.
Take ownership of overdraft monitoring, material break investigation, month end books close and reopening process
Participate in local / global projects and initiatives revolving around stale balance reviews, taking a lead role where required.
Coordinate with internal departments to meet client needs
Have the ability to represent State Street in front of a client
Work independently to research and resolve problems considering multiple avenues for resolution.
Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
Ensure that the highest level of the Code of Conduct is displayed in your behavior
Provide appropriate management information as required to support business unit decision making
Support the 'Risk Excellence' culture within the business
Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations
Experience 6-8 Years