Voice Engineer Voice Engineer …

Pacific Focus
in Hong Kong
Contract, Full time
Be the first to apply
Attractive Package
Pacific Focus
in Hong Kong
Contract, Full time
Be the first to apply
Attractive Package
Posted by:
Cindy Szeto • Recruiter
Posted by:
Cindy Szeto
Recruiter
A top-tier investment bank is now looking for a experienced candidate with strong voice infrastructure skills and latest hand-on skills on voice-recording area to join their team.

JOB DESCRIPTION

  • Work with voice engineering team and other stakeholders for China DC deployment
  • Review and design BAU support model for China new DC
  • Ensure BAU support model in China align with compliance standards
  • Ensure compliance standards and guidelines on voice recording data and retention policies are followed and implemented on a regular basis
  • Co-ordinate regular or ad hoc voice recording check out with local IT teams and vendors in Asia countries
  • Playback, verify and prepare voice recording check out reports.
  • Work with engineering team for automated testing tool issue fixing.

    SKILLS REQUIRED
  • Work with voice engineering team and other stakeholders for China DC deployment
  • Review and design BAU support model for China new DC.
  • Ensure BAU support model in China align with compliance standards.
  • Ensure compliance standards and guidelines on voice recording data and retention policies are followed and implemented on a regular basis.
  • Co-ordinate regular or ad hoc voice recording check out with local IT teams and vendors in Asia countries.
  • Playback, verify and prepare voice recording check out reports.
  • Work with engineering team for automated testing tool issue fixing.
  • 5+ years of experience on voice recording areas
  • Experience with administering recording platforms (e.g. NICE)
  • Working knowledge of Telephony platforms (e.g. Cisco, BT, IPC)
  • Working knowledge of applicable bank compliance regulations and risk management strategies
  • Ability to propose improvement or automation process that can improve and satisfy compliance control and guidelines
     

SKILLS DESIRED

  • Oral and written communication skill in Chinese
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