Vice President / Assistant Vice President, Digital Transformation & Innovation

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • DBS Bank (Hong Kong) Limited
  • 11 Dec 17 2017-12-11

Vice President / Assistant Vice President, Digital Transformation & Innovation

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named "Asia's Best Bank" by The Banker, a member of the Financial Times group, and "Best Bank in Asia-Pacific" by Global Finance. The bank has also been named "Safest Bank in Asia" by Global Finance for eight consecutive years from 2009 to 2016.


  • Assist team lead to formulate strategies on ECO partnership development, digital engagement and payment & mobile wallet adoption
  • Review and manage the end-to-end customer journey, from acquisition to customer life cycle management
  • Ensure the user experience on all digital assets are optimized using the Human Centered Design methodology
  • Formulate project plan and implement strategies regarding ECO system platform enablement, new payment channel and mobile wallet and Customer Journey & User Experience refinement
  • Propose and execute marketing program to establish new ECO system partners and acquire new customers
  • Provide a clear direction, the required support and guidance to the subordinate to achieve the business objectives
  • Ensure all corporate standards, compliance & control are being met & deliver quality customer experience

  • University Graduate in Marketing, Business administration or economics, Information technology. MBA is an advantage
  • Minimum 8 years of relevant experience in banking/credit card industry or Fintech company, 3 years of which should be at supervisory level
  • Creative, self-movitated & with strong business sense
  • Excellent in business partnership management
  • Solid product development experience, preferably in credit card or banking industry
  • Analytical & numeric, able to work under pressure
  • An Excellent negotiator & relationship manager in dealing with internal parties, senior management & external parties
  • Quality conscious and customer centric
  • Good hand-on experience in implementing new projects or initiatives
  • A good leader, facilitator & influencer
  • Good command of written and spoken English & Chinese

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.