Vice President /Assistant Vice President, Client Services, Securities & Fiduciary Services Operations

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • DBS Bank (Hong Kong) Limited
  • 25 Feb 18 2018-02-25

Vice President /Assistant Vice President, Client Services, Securities & Fiduciary Services Operations

DBS. Living, Breathing Asia.


DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named "Asia's Best Bank" by The Banker, a member of the Financial Times group, and "Best Bank in Asia-Pacific" by Global Finance. The bank has also been named "Safest Bank in Asia" by Global Finance for eight consecutive years from 2009 to 2016.



Responsibilities

  • Review and ensure solid understanding of client requirements and compliance with Service Level Agreement / Service Level Standard.
  • Maintain regular contact with clients to obtain feedback on service levels. Initiate service review at frequency as agreed with client.
  • Be the voice of the customer, take ownership for solutions.
  • Facilitate query handling to ensure timeliness and accuracy of responses.
  • Ensure effective and timely client communication on areas of client impact, including Bulletins and Operations queries, questionnaires, request for proposal
  • Initiate issue escalation to the relevant Unit Heads when necessary.
  • Maintain MIS on client AUC and activity for internal reporting/reference.

Requirements
  • At least 5 years of relevant client services working experience in banking operations with 3 year experience of people management
  • Sound experience of banking operations and practices and familiar with the market trend and new product / system development of Hong Kong securities market
  • Be fully conversant with CCASS, SFC Rules, SFO and HKICL
  • Good leadership and management capabilities
  • Self-motivated with strong analytical mind and creative thinking
  • Able to build an effective teamwork within the section and co-operate in a harmonious and productive manner with superiors
  • Good interpersonal, problem-solving skills, negotiation techniques and presentation skill
  • Excellent communication skills and command in English and Chinese (both spoken & written)



Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.