Vice President/ Assistant Vice President, Channel Management (Payment Operations), Technology & Operations

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • DBS Bank Limited
  • 26 May 19

Vice President/ Assistant Vice President, Channel Management (Payment Operations), Technology & Operations

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named "Asia's Best Bank" by The Banker, a member of the Financial Times group, and "Best Bank in Asia-Pacific" by Global Finance. The bank has also been named "Safest Bank in Asia" by Global Finance for nine consecutive years from 2009 to 2017.


  • Supervise the team to provide customer setup and maintenance for internet enterprise banking services
  • Provide user training, and onsite support if necessary, to customers
  • Responsible for implementing project initiatives / launch of new products and services of internal customers by planning of resources, review functional specifications, develop test plans, lead user acceptance tests, participate migration and implement etc.
  • Perform the roles of Service Delivery Manager of 3rd party/ Intra-group Outsourcing. To closely manage the outsourced activities
  • Keep abreast of business developments and banking practices, laws & guidelines and monitor the implementation of all activities initiatives of the section, e.g. business continuity management, operational procedures, policies and guidelines, specific and job related training, etc.
  • Visit external customers independently or jointly with Customer Services, if required
  • Assist the department head to develop action plan to enhance operational efficiency and minimize operational risk
  • Provide guidance to subordinates on the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc.
  • Lead, motivate, coach and develop the team members to achieve the section's goals and to complete their assignments


  • University Graduate or above
  • At least 10 years of relevant working experience with 5 years' people management experience
  • Sound knowledge in Banking operations, IT Operations and Cash products is necessary
  • Good project management and presentation skills
  • Good leadership and management capabilities
  • Strong senses of risk controlling and management
  • Good in both written and spoken English, fluent in Mandarin

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.