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Vice President - Client Services

Hong Kong Exchanges and Clearing Limited
Hong Kong
Posted 2 months ago Permanent Competitive
Vice President - Client Services
To build the Marketplace of the Future, HKEX is committed to be a client-centric organisation; a business that works hand-in-hand with our clients to innovate and grow together for both today and tomorrow. The newly established Central Client Services Department is looking for a motivated Senior Sales Coordinator to lead the sales support function in HKEX.

The Role

As a newly created role, together with other members, you will play a critical role in converting management's vision for a client centric journey in reality. You will be the "go-to" person in the Central Client Services Department for the Sales & Marketing Department. You will also be involved in designing our future client onboarding workflow, as well as client analytics projects.

Job Description:
  • Lead the Sales Support team to provide high quality client onboarding and after sales services
  • Support client coverage to maximise client adoption including execution of client onboarding process and creation of client analytics
  • Collaborate with Sales & Marketing, Operations and IT in the brainstorming, designing and execution of client onboarding related enhancements
  • Partner with Sales & Marketing and the Data & Analytics team to create a client taxonomy and the related client analytics
  • Support Sales in client education activities to publicise and promote products offered by HKEX
  • Provide and support training on technology solutions to clients in order to strengthen market adoption; as well as collect, analyses and report feedback to facilitate future development
  • Lead client reporting, database management and other related initiatives from an end user perspective


Job Requirements:
  • University degree or above.
  • 7+ years working experience in reputable international financial institutions on a sales/client facing, client onboarding and/or client reporting capacity.
  • Experience in client relationship management tool (e.g. Salesforce), Tableau and Power BI is a plus
  • Sound knowledge of Hong Kong and International financial market will be highly considered
  • Partnership and service mentality with a can-do attitude
  • Fluent written and spoken communication and presentation skills in English and Cantonese, with Mandarin considered a strong advantage

Applicants who do not hear from us within 6 weeks may consider their applications unsuccessful. Personal data provided will only be used for the purpose of employment application to HKEX.
Job ID  IRC27523
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