VP, Client Services Manager (Buy side)

  • $HK 70,000 - 80,000 per month
  • Hong Kong
  • Permanent, Full time
  • Eames Consulting Hong Kong , EA Licence No: 16S8091
  • 08 Feb 18 2018-02-08

My client is one of the worlds largest & most respected asset managers

Responsibilities:

  • Ensure the Client Service Management team leverages global best practice, policies and procedures however is applied locally to take account of local nuances and business requirements
  • Own the overall operational client service experience in partnership with the Client Business throughout the client lifecycle
  • Work closely with the global Business Operations teams to implement a consistent, scalable and controllable service model
  • Focus on the partnership between the Client Businesses and the global Business Operations teams to improve client service offering and quality of delivery
  • Own and evolve the core operational service offering in partnership with operational groups across the firm and our key third party providers
  • Demonstrate risk awareness and focus on delivering an appropriate operational control framework around client servicing including review and validation of monthly metrics
  • Establish and measure client service benchmarks
  • Focus on sustaining the highest level of client service
  • Engage the operational resources of the firm to meet clients’ needs

Requirements:

  • Minimum 10 years’ experience in the asset management or investment banking with exposure to a variety of operational and client service functions;
  • Written and spoken Mandarin is a requirement
  • In-depth technical understanding across service functions together with a strong understanding of the end-to-end client and trade life-cycles;
  • Previous exposure to the sales process preferred though not essential;
  • Experience in dealing with clients and associated operational risk matters;