User Support Specialist - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 20 Sep 18 2018-09-20

User Support Specialist - HSBC Operations, Services and Technology

Some careers shine brighter than others
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as User Support Specialist.

Principal responsibilities

  • As one of the key members of the Client Support team under the Information Technology Operation, providing technical support of the core desktop architecture including the development, delivery and services and support of desktop infrastructure and products to Global Banking and Markets premier customers
  • Work with Information Technology teams to deliver quality desktop solutions, collaboration and client software enhancements.
  • Influence key resources and will have frequent interaction with Information Technology infrastructure groups to coordinate and influence technology solution provided directly to the business.
  • Work with Information Technology teams to ensure effective service delivery to business users in HSBC.
  • Deliver quality services and effective methodologies in technical solutions in coordination with Information Technology teams to meet business requirements and strategy.
  • Dedicated support to customers of business critical departments as well as onsite event support.
  • Engage with Information Technology teams on troubleshooting of complex incidents or problems.
  • Assist team leader on day to day operation monitoring to ensure quality service
  • Engage with teams to ensure strategic consistency and development in desktop architecture and solutions
  • Enhance procedures and user guides for operational support and risk management for efficiency improvement
  • Coordinate various scale projects on software deployment upgrade, site renovation,
  • Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk

  • Solid experience in providing desktop infrastructure and service support, in banking environment ideally with exposures on technologies support and implementation front to back
  • Extensive knowledge in desktop architecture and solutions and operating procedure, as well as advanced hardware concepts and networking
  • Strong technical skills with good understanding of Active Directory, Email and mobile technologies, Video and Audio Conferencing and Windows operating systems
  • Strong communication, interpersonal, presentation and negotiation skills as customer facing to internal business critical users
  • Committed team player with proactive and innovative ideas
  • Ability to multitask and work effectively under extreme pressure and stress
  • Ability to troubleshoot complex desktop issues
  • Enterprise wide support processes and tools
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.