Trading Solutions Technical Support – Hong Kong

  • 30K - 40K
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • BeathChapman , EA Licence No: 16S8112
  • 18 Mar 18 2018-03-18

Leading global organisation Functional/technical support Based in Hong Kong

~We are partnering with a global organisation at the forefront of electronic trading in their search for an Application Support Specialist within its Agency Trading business in Hong Kong.

The firm specializes in providing electronic trading support across global derivatives markets and has an established presence within major financial services hubs across North America, Europe, and Asia Pacific.

As an Application Support Specialist, you will be chiefly responsible for providing functional/technical support to client-users of the firm’s OMS platform in Asia.

Key responsibilities include:

Work directly with clients and attend to business requests relating to technical issues
Understand the functions and processes of mission-critical trading systems
Keep clients up-to-date with ongoing system improvements
Carry out a detailed and rational gathering of information for problem-analysis
Troubleshoot and effect timely resolution of issues to minimise system downtime
Conduct post-incident reviews to assist with implementation of system and service improvements
Interested candidates should have the following skills and experience:

A Bachelor’s degree in IT, Computer Engineering, or other relevant field
A minimum of 3 years’ experience in Technical Support
Fluency in English, Mandarin, and Cantonese as you will be interacting with a variety of clients across Asia
Familiarity with FIX protocol and have SQL knowledge
Prior experience working in an electronic trading environment
Interested candidates can forward their CVs in MS Word format to quoting reference number RCL/AKPS-161281/AH

Reg No. R1871118

BeathChapman Pte Ltd

Licence no. 16S8112