Trade Floor Support for Global Investment Bank

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • FIS Global
  • 16 Oct 18

Trade Floor Support for Global Investment Bank

Branch / Trade Floor Support Position
This position, for Branch / Trade Floor Support requires an individual who is motivated, energetic and looking for a challenging environment. The applicant should have excellent communication, personality and presentation skills. The ideal candidate will have a strong background in Desktop Support in a trading environment. The Applicant should be experienced in managing and resolving a broad array of Desktop issues, Telecommunications issues related to turrets, private lines along with network patching, cabling and datacenter management.
The ideal candidate should have a Minimum B.A MIS or equivalent technical experience and be able to:

  • Work as part of a team yet should be independent enough to troubleshoot technical problems on their own.
  • Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation procedures.
  • Manage Client expectations in terms of complex problem resolution times.
  • Act as a liaison to vendors' service representatives to resolve problems.
  • Manage and coordinate both simple and complex hardware/software deployments.
  • Work flexible work hours including Late nights and weekends as needed.
  • The ability to coordinate and execute any moves, adds and changes within the branch office
  • The ability to support remote office locations as needed.

Job responsibilities include:
  • Daily support of a very active, fast-paced, high volume, diverse trading environment
  • Responsible for day-to-day implementation, support, and maintenance of infrastructure, including all hardware, software, telephone, and turrets.
  • Deploy / Support all Desktop Hardware
  • Deploy / Support all Telecom Hardware
  • Deploy / Support all Firm iPhone's / iPad's
  • Documentation of all systems including existing and new applications, scheduled maintenance, and incoming direct wires/demark information.
  • Responsible for assisting on projects for other groups, such as Facilities, Network, Telecom.
  • Inventory control - RMAs, service calls. New equipment requests
  • MAC's
  • Frontline Support for all Desktop Software
  • Coordinate & Manage Vendor Support
  • Submit Application Packaging Requests and certify for production.
  • Support all Application Deployments
  • Rack & Stack Data Center Equipment
  • Active Directory Services Support
  • Print Server (Management & Support)
  • Networking (Patching, Testing & Support)
  • Maintain Server / NAS File Security
  • TV Systems Support
  • BCP (Setup, Configuration & Testing)
  • Create AD Accounts
  • Implement & Manage AD Security
  • Firewall Rule Support
  • Limited Citrix Support

Experience & Skills Required:
  • Technologies and hardware that we use : Windows 7/10, Factset, Bloomberg, (Most common MDS apps) , Fidessa, IPC turrets, HP desktops, iPhone's, Printers, Cisco VOIP phones, Lotus Notes , MS Office, MS Outlook 2010/2016.
  • In depth knowledge of the Windows XP, Windows 7, Windows 10.
  • Scripting Knowledge
  • Knowledge of IPC trading turrets
  • Knowledge of all desktop hardware such as HP pc's, printers, iPhone's etc
  • Ambitious and willing to learn new technologies.
  • Excellent communication, personality and presentation skills.
  • Candidates must be able to work in a team environment.
  • Willing to work off hours, long days and weekends as needed.
  • Must have excellent decision-making and organizational skills, detail oriented, and the ability to work independently on assigned tasks.