Teleservices Executive - Contact Centre (Customer Relationship Management and Sales) Teleservices Executive - Contact Centre (Customer  …

Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Teleservices Executive - Contact Centre (Customer Relationship Management and Sales)
Responsibilities:
  • Handling customer inquiries and service requests received from various media, including telephone, email, video, online text and fax;
  • Handling wealth management transactions of wealth management customers;
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies.
Requirements:
  • High school diploma or middle school entrance exam or above;
  • Possess Securities and Insurance (General Insurance and Long Term Insurance) intermediary qualification;
  • With Cantonese, Mandarin and English communication skills, and it is better to be able to speak other Chinese dialects;
  • Familiar with phone and computer operation;
  • Have basic business knowledge of the bank and have a certain understanding of various telephone banking services;
  • Master good phone response skills;
  • Have a basic understanding of various investment products.


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