Technology Programme Manager - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 21 Sep 18 2018-09-21

Technology Programme Manager - HSBC Operations, Services and Technology

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Technology Programme Manager.

Principal responsibilities

  • Work closely with the Commercial Banking and Corporate Channels eCommerce business stakeholders to ensure alignment with Global Business Banking strategy
  • Be the lead IT programme manager to manage the Global Business Banking program from requirement definition to implementation ensuring alignment to strategy, business requirements and benefits, are met, on time, within budget and of highest quality.
  • Define and create effective programme and sprint plans using group standard tools, with the commitment and buy in from all team members.
  • Produce effective programme progress reports to keep management apprised of project status, major issues, scope changes, resource changes and milestone achievements or misses.
  • Lead, facilitate and chair regular project meetings and follow up with team members as required to focus on business and operational issues or technical issues, documenting, assigning and monitoring all project issues to ensure clearance with minimal impact to project progress. Provide input to Steering Committee Meeting.
  • Ensure that problems are managed at his or her level, and escalated efficiently with the minimum disruption to the business.
  • Adopt and share standards, tools, best practices, principles for cost, quality and productivity improvement.
  • Maintain effective and good relationship between the business and the IT Project team, managing appropriate business expectations and negotiating compromise where appropriate.
  • Maintain good exposure and develop knowledge in new techniques, products, services, technologies and standards.
  • Develop a good level of understanding of the appropriate business systems of the Group and their associated IT project management requirements.

  • University degree in computer science, information technology or a related discipline.
  • Extensive work experience in the financial industry with a proven track record in managing large scale programme and projects such as system development, implementation, business process re-engineering, system integration or operation support
  • Proven track record in delivering large scale channel migration program and in depth experience in delivering transaction banking channel functionalities.
  • Possess knowledge of the regulation affecting the distribution channel in the region
  • In-depth understanding of the paradigm shift from in-country operating model to global target operating model and drive Commercial Banking business to adapt to it
  • Managed change management projects and teams for tier 1 financial services organization
  • Experience to liaise with all relevant parties across IT, Business and senior business stakeholders.
  • Strong Leadership skill to drive the business forward, managing matrix project teams both regionally and globally, with the ability to work effectively as part of a team or on an individual basis.
  • Solid agile project management skills, CI or DevOps and Automated Testing; PMP and Agile SCRUM certification would be an advantage.
  • Familiarity with the HSBC standards and processes would be useful.
  • Good understanding of IT systems functioning in general. Exposure to technologies such as Java, Linux, Solaris or Oracle would be an advantage.
  • Commercial acumen and good risk management skills.
  • Effective communication skills in spoken and written English.
  • With a positive, proactive and can-do attitude.
  • Willing to travel overseas and Mainland China when required.
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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