• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-04-21

Technology Product Service Specialist - HSBC Operations, Services and Technology

  • Full time
  • Hong Kong
  • 21 Apr 19

Technology Product Service Specialist - HSBC Operations, Services and Technology

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Technology Product Service Specialist.

Principal responsibilities ​
  • Contribute to the development, direction and strategy of the overall Technology Service Management area including for specific Disciplines within Service Management
  • Provide subject matter expertise, specialist knowledge and consultancy to Service Management Disciplines, and support to Heads of Cards IT in the promotion and adoption of Service Management best practice
  • Support and contribute to the capability uplift of technology resources in the understanding and application of Service Management processes and principles
  • Responsible for understanding and analyzing Service Management requirements to include data inputs or outputs from discipline areas, ensuring the architecture of the Service Management platform is technology for purpose and delivery of the most appropriate solution
  • Delivery of governance based and global Service Management reporting
  • Provide logistical and technical expertise to senior team members in the day to day running of activities for the Practice
  • Support Technology Service Management Managers and Discipline Leads, including process owners through interpretation of discipline and process vision and intent and translation to functional workflows and documentation
  • Lead, manage or support Technology Service Management as appropriate, providing technical and functional support and guidance on Service Management processes, helping to develop core Service Management competencies and knowledge across the wider team
  • The role will have a broad understanding and comprehensive appreciation across Service Management process and principles and depending on remit, may have or require more extensive knowledge of certain specific disciplines and the relevant processes


Qualifications
Requirements​
  • University degree in Computer Science or related disciplines is preferred
  • Good experience on programme management experience and Subject Matter Expertise knowledge, project delivery management methodologies and tools
  • Clear understanding of the drivers of cost and the relationship with business benefits
  • Ability to communicate complex subjects clearly
  • Ability to lead and manage extremely complex project implementation
  • Ability to lead an offshore based project delivery team
  • Ability to work on own initiative and under pressure
  • Strong sense of ownership and accountability
  • Proactive and self motivated approach, with the ability to work well as part of a team
  • Effective communication skills in spoken English or Chinese and written English
  • Good presentation and negotiation skills
  • Extensive experience in Information Technology or banking or risk areas with proven track record on managing Retail Banking and Wealth Management programme, preferably in a global environment
  • In depth and extensive experience of Information Technology development life cycle, process management, reporting and communications
  • Good understanding of DevOps and Agile methodology
  • Experience in team and department transformation planning and execution journey
  • Previous working experience in Cards application system and related services is preferred


You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.