Technology - Service Desk Senior Analyst, Hong Kong Technology - Service Desk Senior Analyst, Hong  …

The Blackstone Group (HK) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 31 Mar 20
Competitive
The Blackstone Group (HK) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 31 Mar 20
Competitive
Blackstone is one of the world’s leading investment firms. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our asset management businesses, with $571 billion in assets under management, include investment vehicles focused on private equity, real estate, public debt and equity, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com. Follow Blackstone on Twitter @Blackstone.

Service Desk Analysts are involved in technical support, providing analytical, as well as superior customer service mainly via the phone.  You will be expected to provide support to all desktop, laptop and mobile device users as well as the array of applications that make up our computing infrastructure.  You will also collaborate with systems and network administrators to ensure optimal operation of the company’s computing environment and recommend corrective solutions.

You must be customer service oriented with strong oral, verbal and written communication skills, and become familiar with the underlying businesses and industry specific software applications.  Financial services experience is a plus.

 

Responsibilities:

  • Monitoring and managing a ticket queue, prioritizing support tickets based on urgency
  • Experience with troubleshooting PC hardware and software issues
  • Strong analytical, problem solving, organizational and planning skills
  • Excellent interpersonal skills; ability to interact with personnel at all levels
  • The passion to learn and grow
  • Experience in troubleshooting iOS, Windows 7/10 and Microsoft Office 2010 / O365
  • Knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN)
  • Willingness to take initiative and to follow through on projects; ability to work with little direction

 

Qualifications:     

The ideal candidate should have at least 5-7 years in a technology services role and possess B.S. in Computer Science or other applicable technical degree, have worked extensively with a range of technical issues in an enterprise environment.  The candidate must be team oriented, flexible and have the ability to adapt to a fast paced and changing environment, having the right personality is as important as technical skills.

 

 

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