• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-05-21

Technical Product Analyst - HSBC Operations, Services and Technology

  • Full time
  • Hong Kong
  • 21 May 19

Technical Product Analyst - HSBC Operations, Services and Technology

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Technical Product Analyst .

Principal responsibilities

  • Collaborate with Product Owners and DevOps teams to understand their priorities and elaborate requirements. Work with stakeholders to ensure features are consumable.
  • Bridge the gap between XFTs, markets and delivery teams, providing subject matter expertise such as business, technical, process, commercial and customer insight, for requirements elaboration process
  • Assess how existing products can meet the proposition and journey needs of clients
  • Ensure all new requirements are deconstructed and translated into development requirements. Accountable for owning and managing their product backlog through to final delivery, including new requirements, CRs and defects.
  • Be responsible for the delivery, ongoing success and continuous improvement of the product or platform that are used or consumed by other DevOps Teams, including sprint velocity and process optimisation
  • Defining the business process flows the product supports and their adoption by each client
  • Sourcing and interpreting data and insights to underpin the feasibility and design of digital features and functions.
  • Reports on the status of the product backlog and sprint deliverables
  • Accountable for ensuring the correct functional and nonfunctional testing strategies are applied and correct DevOps practices are in place across their development team
  • Accountable for ensuring the correct performance metrics are defined to meet required response time targets.
  • Accountable for ensuring security, fraud, compliance and regulatory requirements are captured and submitted into development sprints
  • Accountable for ensuring relevant prevailing data standards and data controls are included in requirements
  • Accountable for the creation and management of epics, backlog management and prioritisation across teams and for conformance to the IT operating model with regards to Agile and Technology Practices
  • Ensure NFRs including service resilience, service sustainability and recovery time objectives are submitted to delivery teams

  • Sufficient years of product or business analysis experience
  • Have in depth experience using Agile or Scrum methodologies
  • Adept in using Jira and Confluence
  • Strong project management, time management and problem solving skills
  • Excellent analytical and communication skills
  • Good negotiation skills
  • Technical engineering practices and principles are desirable
  • Experience in DevOps environment
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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