• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-05-20

Team Administration Assistant - Retail Banking and Wealth Management

  • Full time
  • Hong Kong
  • 20 May 19

Team Administration Assistant - Retail Banking and Wealth Management

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Team Administration Assistant.

Principal responsibilities
  • Act as team support, arranging travel booking logistics and business expense claim for Non Asia Pacific Digital leadership team
  • Manage overseas travel and accommodation requirements for relevant Asia Pacific Digital teams as agreed with line manager
  • Ensure travel and accommodation is arranged in advance wherever possible
  • Constantly review travel requests and where possible look at alternatives to travel example, Video Conference or Telephone Conference.
  • Process general and travel claims for Asia Pacific Digital Team.
  • Consider cost implications of any requests for travel, accommodation or events.
  • Ensure all the invoices are processing comply with the bank's accounting procedures.
  • Ensure costs are kept to a minimum and within bank policy and liaise with finance team for approval
  • Ensure all expenses claims are submitted on a regular, timely basis and in accordance with Group policy.
  • Support policy awareness across all Asia Pacific Digital teams.
  • Update details promptly for the Digital Full Year Planner to record the dates of all important events, workshops, trainings, town halls, offsites and conferences.
  • Support logistics for internal communications activities as well as external product launches as needed
  • Assist in onboarding and basic Information Technology related queries from the digital team
  • Submit purchase orders via Buysmart or Fusion after obtaining cost centre manager approval when required
  • Arrange floor access right
  • Grant conference room booking rights
  • Manage the lockers for the new joiners and existing users
  • Responsible for the stationery and pantry supplies and processing invoices for settlement.

  • Experience of working in a secretarial or administration role, understanding the administration requirements to fulfill operational needs.
  • Strong administration skills with a working knowledge of Microsoft tools such as Excel, Word, PowerPoint
  • Organized and efficient with good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities, managing expectations and escalating when appropriate.
  • Experience of making cost effective and well planned travel arrangements to meet the needs of the traveler.
  • Problem solving skills, excellent attention to detail and the ability to see things through to completion.
  • High levels of resilience and self motivation and able to deliver to committed timescale.
  • Polite and professional approach with excellent communication skills, both written and verbal, to connect with stakeholders at all levels
  • Adaptive by showing the ability to approach things differently or do different things to deliver goals.
  • Good judgment, identifying the information needed to make decisions and presenting this accordingly by applying appropriate levels of discretion and diplomacy as needed.
  • Respectful of different cultures, working with colleagues from across all 5 regions including North America, LATAM, Middle East, Asia Pacific and Europe
  • A strong team player by showing highly collaborative by recognizing their role across the wider team and acknowledging other areas and individuals roles and responsibilities.
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.