Specialist, User Experience Journey Specialist, User Experience Journey …

DBS Bank Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Specialist, User Experience Journey
Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Design Strategic plan to support the Bank's Transformation strategies in improve experience of customers and employees.
  • Drive customer and employee journeys within and cross-functions to improve experience of all stakeholders.
  • Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation.
  • Identify potential improvements within the Bank and design/implement End-to-End solution via either process review, digitization and automation.
  • Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives.
  • Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human Centre Design) and Agile methodology embedded with Human-centric mindsets.

Requirements
  • Bachelor or Master degree preferably in different Engineering faculty or Operation Management
  • Professional certification including Six Sigma Black Belt, PMP, Agile is a plus.
  • Above 4 years working experiences, preferably in areas of customer experience improvement, process improvement or project management.
  • Experience in banking or financial industry is an advantage
  • Fast learning and multi-task capability to take on projects in different areas
  • Good communication skills in both written and spoken
  • Able to manage stakeholders from different levels across functions
  • Professional knowledge and skills preferred; including but not limited to Design Thinking, Human Centric Design, Project and Process Improvement
  • Innovative and willing to accept new ideas and changes.
  • Candidate with less experience will be considered for Associate or Senior Associate position.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.
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