Specialist, Operations, Account Services, Consumer Banking Specialist, Operations, Account Services, Consumer  …

DBS Bank Limited
in Hong Kong
Permanent, Full time
Be the first to apply
DBS Bank Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Specialist, Operations, Account Services, Consumer Banking
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

  • Work with team members of Merchant Servicing / Terminal and Merchant Business Management ("MBM") in providing quality Acquiring services to merchants on terminal support, and adhere to the regulatory requirements, bank policies, operational procedures, performance standard and service turnaround time as well as assisting the team to align the operations towards the bank's strategic goal
  • Prepare terminal profile for terminal set up, maintenance and collection within the SLA that satisfy business needs of customers
  • Assist supervisor to promote team morale and culture in order to build up an efficient, knowledgeable and professional back-end operation support team resulting in achievement of bank objectives / business goals
  • Keep terminal database updated by regular update terminal information in system
  • Set up imprinter and programme for Dial Terminal for merchant
  • Prepare and arrange delivery of stationeries per merchant requirement and monitor stock level for replenishment
  • Verify and reconcile monthly invoice pursuant to service delivered by vendors
  • Review exception reports on credit card transaction not yet posted (according to pre-set logic) that generated from system
  • Conduct various UATs for system enhancement, new product as well as compliance of card schemes in relation to acquiring business.
  • Support Business Continuity Plan

  • Diploma holder or above with Minimum 3 years' experience in credit card operations, preferably in merchant servicing
  • Exposure on customer service and corporate customer background review
  • Good knowledge on credit card operations & related card associations' rules and regulations
  • Proficiency in MS Office
  • Good command of both English and Chinese

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
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