Specialist, Operating Model Development (Digital Onboarding), Consumer Banking Specialist, Operating Model Development (Digital  …

DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
See job description for details
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities:
  • SME for end to end Digital Customer Onboarding Operation model
  • Advise frontline, branch and operation team on case handling and routing
  • Prepare training materials and conduct training to frontline, branch, operation team on any changes to operation model (i.e IWF routing, process and operation handling)
  • Daily case monitoring and review to identify any unusual system behaviour and determine action plan
  • Work with Digital and Platform teams to provide requirements on any system changes impacting operation model
  • Support manager to prepare develop, review and update the operation process related to digital onboarding.
  • Regular review of end to end processes, identify areas for continuous improvement to ensure operational effectiveness, sufficient control and risk mitigation are in place
  • Work closely with but not limited to HKMA Audit on internal control review, audit and regulatory examination
  • Support outbound servicing team on day to day operation
Requirements:
  • 2 or more years of relevant experience in banking process, policies & procedure or equivalent
  • Familiar with banking & branch operations and related regulations
  • Good sense of process flow
  • Detail-minded with good interpersonal skills
  • Decisive, analytical & methodical
  • Higher Diploma or above graduated in related fields
  • Good command of English and Cantonese
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.

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