Specialist, Contact Centre, Corporate Banking (Focus on Trade) Specialist, Contact Centre, Corporate Banking  …

DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
See job description for details
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Deliver inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products
  • Understand customers' needs and provide appropriate solution
  • Provide advisory service / insight to cope with customer needs, if needed
  • Solicit customers' feedback and identify problem trends for improvement actions
Requirements
  • Degree or diploma holder
  • Minimum 3 years of experience serving Trade/Cash/Corporate Banking customer
  • Relevant knowledge and working experience on Trade Products scope and familiar with ICC Uniform rules
  • Good telephone manner with attentive listening, good communication skills
  • Good command of spoken and written English and Chinese (both Cantonese and Mandarin)
  • Proficient in Microsoft Office applications
  • Knowledge in Finacle system will be a plus
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

DBS Bank (Hong Kong) Limited logo
More Jobs Like This
See more jobs
Close
Loading...
Loading...