See job description for details
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. "> Responsibilities
- Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products
- Understand customers' needs and provide appropriate solution
- Provide advisory service / insight to cope with customer needs
- Solicit customers' feedback and identify problem trends for improvement actions
- Record, track and coordinate the resolution of all customer queries/feedbacks
- Handle ad-hoc projects or customer issues analysis
- Degree or diploma holder
- Experience in serving Trade/Cash/Corporate Banking customer preferable
- Good telephone manner with attentive listening, good communication skills
- Good command of spoken and written English and Chinese (both Cantonese and Mandarin)
- Proficient in Microsoft Office applications
- Knowledge in Finacle system will be a plus
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Please check out our recruitment video on Customer Service Specialist https://youtu.be/YRdXXMy4aiY for more information. Kindly submit an online application at www.dbs.com/hk/en/careers.