Specialist, Contact Centre, Corporate Banking Specialist, Contact Centre, Corporate Banking …

DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
See job description for details
Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

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Responsibilities
  • Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products
  • Understand customers' needs and provide appropriate solution
  • Provide advisory service / insight to cope with customer needs
  • Solicit customers' feedback and identify problem trends for improvement actions
  • Record, track and coordinate the resolution of all customer queries/feedbacks
  • Handle ad-hoc projects or customer issues analysis
Requirements
  • Degree or diploma holder
  • Experience in serving Trade/Cash/Corporate Banking customer preferable
  • Good telephone manner with attentive listening, good communication skills
  • Good command of spoken and written English and Chinese (both Cantonese and Mandarin)
  • Proficient in Microsoft Office applications
  • Knowledge in Finacle system will be a plus
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Please check out our recruitment video on Customer Service Specialist https://youtu.be/YRdXXMy4aiY for more information. Kindly submit an online application at www.dbs.com/hk/en/careers.
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