Solutions Delivery Lead (Financial Services)
- Lead digital transformation projects and Agile transformation
- Specialize in the digital end to end customer journey and customer solutions management.
- Accountable for website & mobile app proposition (roadmap) and plan and prioritize product feature backlog (to deliver on the roadmap)
- Apply digital analytics, optimization and customer feedback to interactions to improve customer experience, engagement and Return
- Responsible for the design and implementation of the banking solution and online business.
- Responsible for alignment of customer experience with other products, channels, and propositions to ensure consistency in experience.
- Lead diverse teams to deliver customer-centric service in a heavily regulated environment.
- Collaborate with local and regional marketing/digital stakeholders to finalize the business case for relevant approvals
- At least 10 years' experience with solution delivery, product management or program management
- Knowledge of Agile process, principles and tools
- Ideally you have experience with Digital Banking (internet, mobile and payment) and Commercial Banking
- Strong stakeholder management, professional and problem solver
- Experience in Agile Methodology, JIRA is a plus
- Fluent communication skills in English