Senior Vice President,Business Control,Retail Banking Senior Vice President,Business Control,Retail  …

WallStone Partners & Company Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Fixed Salary and Negotiable
WallStone Partners & Company Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Fixed Salary and Negotiable
Posted by:
Queenie Tsang • Recruiter
Posted by:
Queenie Tsang
Recruiter
Our client, a famous banking group, would like to hire a Senior Vice President,Business Control,Retail Banking to join their team

Responsibilities

  • Plan, lead and execute strategies to manage and develop business control activities Retail Banking business segments.
  • To support RBWM COO to manage customer feedback to protect the bank at the best interest.
  • Responsible for formulating and implementing sales surveillance strategies and activities on Retail Banking Product
  • Lead the investigation on data leakage, high risk accounts and Speak Up cases
  • To monitor and share the sales quality issues of the participated staff in the Incentive Scheme
  • Drive the Customer Feedback Management team to review the complaint handling process from time to time
  • Responsible for the People Development and the Employee engagement score of Business Control Team

Requirements:

  • University degree 
  • Minimum of 12 years' banking experience with strong banking, financial, compliance, control & regulatory knowledge
  • Working knowledge of risk management, including market, credit, operational, legal, regulatory, and compliance aspects and internal controls
  • Strong understanding of after sales service delivery & service feedback channeling & problem resolution
  • Working knowledge of risk management, including market, credit, operational, legal, regulatory, and compliance aspects and internal controls
  • Experienced in Customer Management
  • Proven, strong leadership and management capabilities
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