Senior Teleservices Manager Senior Teleservices Manager …

Bank Of China (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Senior Teleservices Manager
Responsibilities:
  • Lead and manage the subordinate team to plan and manage daily business operations and provide quality services to clients;
  • Responsible for supervising the progress of different business projects;
  • Assist the customer contact center to implement the bank's policies and guidelines, research, preparation and launch of new business;
  • Collaborate with other bank units to improve the bank's operational efficiency to match the bank's "relationship-product-management" development model;
  • Collect and analyze peer and customer information, research, develop and continually adjust operational strategies, measures and plans;
  • Coordinate, research, develop, manage and monitor business plans to ensure that under Compliance Marketing, we strive to achieve indicators and strive for performance and market share.
Requirements:
  • Bachelor degree or above (major in business administration or management or other relevant subjects);
  • Possess Securities and Insurance (General Insurance and Long Term Insurance) intermediary qualification;
  • At least 6-year working experience in financial institution;
  • At least 3-year relevant working experience;
  • Domestic contact center management or training experience is a plus;
  • With Cantonese, Mandarin and English communication skills, and it is better to be able to speak other Chinese dialects;
  • Write in both Chinese and English.

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