Senior Researcher - Retail Banking and Wealth Management Senior Researcher - Retail Banking and Wealth  …

in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Senior Researcher - Retail Banking and Wealth Management
Some careers shine brighter than others
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Lead User Experience Researcher.

Principal responsibilities
  • Manage resources to achieve business targets and objectives
  • Analyse problems and propose solutions beyond initial objectives or requirements
  • Challenge requirements and thinking
  • Owns Design Research as a discipline and a practice at project level.
  • Establish best practices, evolve processes and cultivate community.
  • Responsible for the design research projects.
  • Show agility and creativity in integrating design research into the work, simultaneously offering critique and new possibilities based on reasonable constraints.
  • Works collaboratively with other teams to support design research efforts.
  • Ensures that design research across the project is scoped and supported appropriately.
  • Assume responsibility for the overall quality of the Design Research teams work
  • Help to evolve the Design Research practice, pulling in state of the art methods from external and internal expertise.
  • Ensure data is managed in line with HSBC policies and ethical practice.
  • Actively collaborate with teammates on research activities.

  • Strong relevant or industry experience
  • History of tackling and solving complex design research challenges.
  • Ability to communicate effectively with colleagues, clients, and partners.
  • Strong leadership and people management skills, problem resolution abilities, and good judgment.
  • Experience conceptualizing and managing design research initiatives from start to finish.
  • Proven history of delivering results on time and within budget.
  • Comfort with ambiguity yet unstoppable drive to create order out of chaos.
  • Strong strategic, analytical, and problem solving skills.
  • Working knowledge of all aspects of design research like recruiting processes, scheduling and logistics, protocol development, interviewing and moderating, analysis and framework development, video compilations, research deliverables.
  • Understanding of service design and digital product design.
  • Proven collaborative and teamwork skills.
  • Passion for evolving design research methods, flexible in approaches to see opportunities for design research where others might see constraints.
  • Strong command of English and Cantonese language both verbal and written a must, with Mandarin preferred
  • Ability to work with many parties both internal and external to the bank
  • Impeccable personal time management
  • Manage resources to achieve business targets and objectives
  • Analyze problems and propose solutions beyond initial objectives or requirements
  • Challenge requirements and thinking
  • Working with senior management to drive efficiency
  • Drives customer centric approaches
  • Drives user friendly concepts
You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Company Overview

HSBC is one of the world’s largest banking and financial services organisations. We serve more than 39 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 66 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.

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