• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-04-21

Senior Regional Business Support Manager - HSBC Operations, Services and Technology

  • Full time
  • Hong Kong
  • 21 Apr 19

Senior Regional Business Support Manager - HSBC Operations, Services and Technology

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our Corporate Real Estate team as Senior Regional Business Support Manager.

Principal responsibilities

  • The Operational Management function provides support to the Regional Head of Operational Management across all of their areas of responsibility. Operational Management delivers and contributes to policies, processes, procedures, and tools for their implementation and management in CRE, working with Global Functions such as Finance, Human Resources or Strategy and Planning where required.
  • The focus of the role is on Change Execution, Business Process Governance and Alignment, as well as People Strategy and Management. This will include driving performance of CRE teams, streamlining process or procedures in countries and at regional level as well as implementing and managing improvement and development programs. Provide support, guidance and leadership to countries to ensure completion. While this is not a facilities management role, it touches on the process and procedure across all CRE disciplines of Capex, FM, Transactions and Estate Management.
  • Conduct deep dive to identify gaps and issues in CRE Teams performance and effectiveness.
  • Resolve operational issues by collaborating with CRE Country Heads, and Global and Regional CRE workstreams and supplier partners
  • Change Execution including manage change programs, either internally or externally driven, with appropriate stakeholder communication, to ensure the Country CRE delivers its required services
  • CRE Operating Model including support line manager in implementation of CRE Operating Model in Asia Pacific countries.
  • Support Regional Head of Operational Management in the planning and execution of CRE's people strategy, ensuring country teams are resourced and fit for purpose to meet business requirements. Identify suitable development opportunities for the CRE team and manage the program
  • Provide strategic management and support to the Regional Head of Operational Management on country and regional programs, including planning and execution against strategy and goals, research and scenario planning, presentation material preparation
  • Promote organizational value and drive focus on strategic priorities.
  • As a critical component to change execution, develop and maintain a strong working relationship with colleagues across all levels in HSBC Operations, Services and Technology, with other functions such as Legal, Human Resources, Communications, and at regional and country levels.

  • Strong experience in a wide spectrum of subject matter including people, processes, risk and controls and governance
  • Working under pressure and within an environment with a high volume and diverse activity across the regional real estate portfolio
  • Experience in driving and implementing change or resolution in people and processes
  • Knowledge of and ability to implement industry best practices while striking a balance with corporate culture and priorities
  • Ability to adopt a wide range of new systems and processes.
  • Demonstrated results in improving and streamlining CRE operations to create efficiencies.
  • Demonstrated results in overall program coordination with clarity, awareness and acute sense of logical thinking.
  • High level of personal drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC
  • Proven experience of positive, challenging interactions with stakeholders
  • Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
  • Proven abilities in working across cultures
  • Possess excellent communication skills, both verbal and written with ability to build relationships by communicating, influencing and negotiating effectively at all levels across the organization
  • Strong organisational, planning and management skills
  • Strong business and commercial awareness

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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