(Senior) Pension Officer (Senior) Pension Officer …

Kelly Services Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 01 Jul 20
20-25K + Bonus
Kelly Services Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 01 Jul 20
20-25K + Bonus
Our client is a top tier international financial company, providing Life insurance, Pension and Investment product to their valued customer. They are looking for Senior Officer/ Officer to join the pension team.
  • Deliver “One-stop EB Solution” and excellent services to provident funds customers and various distribution channels.  
  • Provide professional administrative supports and services to fufil customers’ needs and expectation in provident funds scheme administration. 
  • To handle daily administrative duties in provident funds operation team
  • To follow up with customers on missing information or data correctness through verbal or written follow up action.
  • To answer customer enquiries in a proper way and provide excellent service to the VIP clients
  • To provide solution and information within the standard service time to ensure the satisfaction level of the customer 
  • Handle problem case and support the handling of customer complaints including investigation.
  • Review work quality and monitor work performance for the processes that have been outsourced.
  • Support the delivery of ad-hoc assignment or project 

Requirement & Qualifications

  • Degree / diploma holder
  • Around 2-4 years' relevant work experience, preferably in provident funds operations (MPF & ORSO)
  • IA license, MPF license, LOMA qualifications would be an advantage but not necessary
  • People oriented, self-motive, well organized and attentive to details. 
  • Solid customer service skills and problem-solving skills
  • Good interpersonal, communication and organizational skills 
  • Strong PC skills in MS office, including Word, Excel and PowerPoint
  • Proficient in both English and Chinese, both spoken and written

Action Now

Please click "Apply" or send your CV to ivan_wong@kellyservices.com.hk or call Ivan Wong at +852 2281 0039 to have a confidential discussion about this role and other exciting opportunities with you.

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