Senior Partnerships Delivery Manager - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 17 Oct 18

Senior Partnerships Delivery Manager - Retail Banking and Wealth Management

Some careers prize diversity more than others.
If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Senior Partnerships Delivery Manager.

Principal responsibilities

  • ​Ensure pre-sale delivery against regional partners expectations and speed.
  • Responsible for writing test cases that continuously evolve via consumer test and learn and quickly develop into commercially successful lines of business or experiencesget.
  • Get alignment of customer experience with other products, channels, and propositions across the banks and partners capabilities.
  • Smooth delivery of partnership initiatives to post-sale phase
  • On time or budget milestones for each new delivery
  • Cost reduction such as by enabling straight through processes
  • Work directly with various stakeholders across multiple geographies, such as technical discipline leads, process designers, and Digital teams to produce accurate delivery estimates and manage the transition from analysis through to design and delivery.
  • Ensure awareness, involvement and support from key stakeholders by building strong project teams and maintaining robust communications on the project status throughout its lifecycle.
  • Drive all stakeholders to deliver on time and to the required quality standards.
  • Build strong relationships, adopting a joined up approach to execute change at pace with minimum conflict.
  • Be an effective team player through communication, performance management, development plans and reward or recognition practices.
  • Cultivate an environment that supports diversity and reflects the HSBC brand.
  • Build a culture of continuous improvement in customer experience and functionality deployment
  • Drive collaboration within the Regional and Global Propositions, Digital and Wealth teams.
  • Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix.
  • Works in a facilitative manner to build capability in progressing objectives, but does not lose sight of the profitability and productivity outcomes.
  • Actively engages external organisations to understand market trends and seek opportunities for improvement through own team and matrix.
  • Acts in a manner that transparently promotes the organisations values and delivers in an aligned manner.
  • Cultivate an environment that supports diversity and reflects the HSBC brand.
  • Regular review to identify key risks, issues and interdependencies.
  • Determine and apply appropriate mitigation strategies.
  • Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand.
  • Ensure regular and positive engagement with key support functions such as Risk, Compliance and Human Resources to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target.
  • Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the Retail Banking and Wealth Management strategy through operational practice and planned activity.

  • ​Graduate
  • Experience of leading Digital transformational change and technologies including Design, Build, Test and Operate
  • Background in large scale Digital deliveries with a customer centric mindset who knows the importance of creating small, high performing teams that watch the work over the workers.
  • Delivery experience and detailed knowledge of requirements gathering, documentation and building systems using the latest Agile and Devops delivery techniques.
  • Senior level programme management skills and qualifications.
  • Matrix Management and experience working in large matrix organisations
  • Experience in both the developed and emerging markets
  • With a proven track record of leading and influencing teams both locally and remotely.
  • Managing operational functions, directing process reengineering and efficiency exercises.
  • Keen understanding of products, services and underlying processes to fulfill.
  • Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business.
  • Deep and wide subject matter expertise of digital channels
  • Strong people leadership and team working skills
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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