Senior Operations Officer (Anti-Fraud) Senior Operations Officer (Anti-Fraud) …

Bank Of China (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Senior Operations Officer (Anti-Fraud)
Responsibilities:
  • Assist the Division Head to manager the security and protection related tasks for the branch network and other retail banking premises;
  • Perform security inspection and review on site to evaluate protective measures and report any deficiency identified for prompt rectification;
  • Respond and handle emergencies and other occurrences in a timely fashion whenever necessary, and report and escalate actions in accordance with operational protocols;
  • Ensure deployments of security guards from the Bank's security vendors are effectively made to meet operational requirements;
  • Monitor the performance of security services provided by the Bank's security vendors, initiate actions instantly to rectify any deficiency;
  • Provide security support to manage exceptional circumstances on site;
  • Provide onsite security support in exceptional circumstances with potential security impacts on the Bank such as public processions, protests and persons with outrageous manner;
  • Oversee the performance of security personnel supplied by the Bank's security vendors;
  • Investigate fraud activities such as remittance fraud, forged documents, branch business, and online banking/emerge bank fraud cases etc.;
  • Support other teams in the Anti-Fraud Management Division as necessary; and
  • Any other duties as assigned by the management
Requirements:
  • Secondary level or above;
  • Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing;
  • Working experience in handling emergency incidents;
  • Strong communication and interpersonal skills, able to build up good working relationship with inside and outside units;
  • Good command of both spoken and written Chinese and English, including Putonghua;
  • Be a good team-player, proactive and self-motivated; and
  • Can work independently with good sense of responsibility

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