Senior Operation Manager (Business System & Procedure Management Division)

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Bank Of China (Hong Kong) Limited
  • 19 May 19

Senior Operation Manager (Business System & Procedure Management Division)

Responsibilities:

  • Establish and enhance policies and procedures in respect of retail banking business to ensure full compliance with external regulatory requirements, internal bank policies and operational risk control;
  • Ensure AML compliance level with local rules and regulations as well as keeping abreast of the Bank's policies
  • Perform regular review of end-to-end processes and identify areas for enhancement to ensure operational efficiency and effectiveness as well as quality customer experience;
  • Liaise and collaborate with different business units to design, review and unify the operation and system workflow and ensure the consistency in customer experience;
  • Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness;
  • Provide advisory support on procedural issues of retail banking business
Requirements:
  • University graduate in Business Administration, Economics, Finance, Marketing or other related discipline;
  • Minimum 5 years' retail banking experience in procedure formulation, process enhancement or project management, preferably with control and compliance related exposure ;
  • Strong understanding on retail banking operations with knowledge of industrial's regulatory requirements in Hong Kong
  • Self-motivation with excellent interpersonal, communications and presentation skills;
  • Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing
  • Fluency in both written and spoken English & Mandarin.