Senior Officer, Chargeback and Merchant Support Senior Officer, Chargeback and Merchant Support …

Dah Sing Financial Group
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Dah Sing Financial Group
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Dah Sing Financial Group
Senior Officer, Chargeback and Merchant Support
Job Responsibilities:

  • Handle instalment and Restructured Loan processing and reconciliation on confirmed instalment and its fund disbursement

  • Follow up including outbound call to merchant on exceptional instalment orders

  • Prepare regular reports according to card associations requirement &/or for internal business performance tracking purpose

  • Handle booking of merchant related expense and income

  • Handle merchant enquiry hotline support as well as merchant Account Maintenance and checking

  • Handle chargeback cases processing

  • Support team / section head and undertake the assigned roles and tasks


Job Requirements:

  • Degree holder / Secondary education with 3 years related working experience & preferably 1 year at supervisory level

  • Proficient in MS Office

  • Good telephone manner and customer service attitude


Please note that only shortlisted candidates will be notified.

Company Overview

About Dah Sing Group

The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.

Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

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