Senior Officer, CS & Claims Operations Excellence Senior Officer, CS & Claims Operations Excellence …

Prudential Hong Kong Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Prudential Hong Kong Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Senior Officer, CS & Claims Operations Excellence
At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone's ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

To provide business analytic support with key focus on user requirements finalization and write-up as well as user acceptance test of new applications and enhancements to existing applications

Job Responsibilities:
  • Execute user acceptance test, document test results and communicate the results to both IT and business users for rectification / verification
  • Carry out business impact assessment, assist project manager & business users to define system testing scenarios, prepare test cases and expected outputs
  • Gather business requirements, perform analysis to evaluate the information gathered and help business users define application workflow / system enhancement areas to address end users' business needs, perform cost-benefit analysis for proposed LA system enhancements
  • Document functional requirements / specification which are clearly defined and in sufficient detail for system implementation and operation
  • Ensure all change requests from end users / IT are managed and approved in accordance with project methodology


Job Requirements:
  • Degree holder in any discipline
  • At least 2 years relevant experience
  • Good command in written and spoken English and Chinese including Mandarin
  • Excellent analytical and problem solving skills
  • Good negotiation and communication skills
  • Be proactive, creative and mature with strong sense of ownership, excellent communication and interpersonal skills and resources planning
  • Possess excellent leadership, people management and problem solving skills with proven track record in a leading multi-function team
  • Be strategic, forward thinking, customer focused and result-oriented
  • Excellent oral and written communication and presentation skills in English and Chinese
  • Proficiency in Microsoft Word / Excel / PowerPoint and Chinese Word Processing


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