Senior Officer, Business Planning and Analytics Senior Officer, Business Planning and Analytics …

Prudential Hong Kong Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Prudential Hong Kong Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Senior Officer, Business Planning and Analytics
At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone's ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Job responsibilities:

MIS Reporting
  • Perform and implement Claims performance reporting, ad hoc claims data analyses, dashboard building & statistical modeling
  • Design and generate regular management reports and post-implementation evaluations, and provide findings for future business planning
  • Develop and enhance report procedure & policy (e.g. automate reports, develop guidelines & data and metrics dictionary, etc.) by using a variety of reporting and analysis tool

Advanced & Predictive Analytics
  • Conduct deep dive analysis by using mathematical and statistical formulas and algorithms to generate new information, recognize patterns & correlation, predict outcomes & future values and, to build predictive models for Customer & Claims Servicing team
  • Enable optimization and innovation for operation through the use of advanced analytics to support the improvement of existing systems, processes, structure and offer new insights for innovative services
  • Deliver findings in clear and succinct reports and presentations and ensure thorough understanding by recipients to enable data-driven decision making and actions
  • Serve in a data & analytics advisory role for the Customer & Claims Servicing team

Data Management
  • Manage the information lifecycle needs of the operation in an effective manner through development and execution of architectures, policies, practices and procedures
  • Collect data using a variety of methods, such as data mining and hardcopy or electronic documentation study, to improve or expand databases
  • Make recommendations about the methods the team should use to collect, analyze and manage data to improve data access, data quality, data streaming, data federation & data governance.

Market Insights Management
  • Research and stay up-to-date on the latest trends and best practices in operation workforce analytics
  • Assist and evaluate solutions to appropriately benchmark our processes against internal and external best practices
  • Maintain pulse on the evolving customer, sales force, staff need

Job requirements:
  • Bachelor's degree in an information systems or mathematical field such as Statistics, Operations Research, Data Science or Applied Mathematics is required for this position
  • 5+ years of experience with MIS reporting, business intelligence, or workforce analytics work With experience in Claims shall be an advantage
  • Advanced proficiency in Excel, PowerPoint and other MS Office applications; sound in VB, VBA, SQL
  • Experience with database reporting tools and operation systems
  • Strong capability to effectively communicate data-based insights to non-technical stakeholders
  • Ability to work independently and effectively manage concurrent projects, multiple priorities and deadlines