Senior Manager / Manager, Customer Value Management | Banking Senior Manager / Manager, Customer Value  …

Osmium Consulting Group
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Osmium Consulting Group
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive

Reporting to Head of Strategic Planning & Customer Value Management, you will be responsible for managing a team for customer behavioral analysis and evaluation, channel analysis, development and maintenance of propensity models for cross-selling and retention, marketing campaign management as well as business report compilation.

Responsibilities: 

  • Identify business opportunities by performing the in-depth analysis for increasing the customer value through improved targeting and customer experience among various channels
  • Manage the team member to work closely with business and channel teams on campaign management including campaign design and evaluation
  • Lead the team to compile business performance monitoring reports

To meet the challenge, you should have the following qualifications and attributes: 

  • Degree holder with major in Statistics, Quantitative Analysis, Computer Science or related disciplines
  • Minimum 8 years of experience on MIS and analytics in financial services industry
  • Work experience in Lending business and Credit Card business is preferred.  Knowledge in other banking products also be considered.
  • Proficient in SAS & SQL
  • Good analytical and communication skills
  • Team player and able to work under pressure
  • Good command of written and spoken English and Chinese
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