Senior Manager, Technical Support (Network and Voice) Senior Manager, Technical Support (Network and  …

Talent Axis
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Talent Axis
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Our client, a well-established Bank in Hong Kong, is looking for a high-calibre candidate to join their Group:


  • Responsible for the analysis, design, and implementation and ongoing operation / maintenance of IT systems infrastructure
  • Provides production system support for all database, hardware and operating system for all servers and network infrastructure, including implementation, migration, troubleshoot and upgrade.
  • Performs first level 7x24 problem determination, resolution and management for all customer problems in the LAN and Desktop environments
  • Provides technical support on traditional PABX, IP PABX and Voice Recording System. Design and enhance the functionalities of IP PABX system to fulfil business user requirements and DR requirements
  • Performs configuration management for all inter-networked LAN segments and WAN facilities with NCC
  • Studies and proposes solutions on network areas to support the Group's new business directions and initiatives, including Fintech initiatives
  • Assists in development and maintenance of LAN environments including internally developed and externally supplied applications
  • Maintains the security and integrity of the inter-network of LANs and single systems
  • Performs inter-network performance management, capacity planning and traffic analysis
  • Manages vendor performance to ensure their service standard meets SLA
  • Participates in head office relocation project



  • Bachelor Degree in Computer Science, Information Systems or related disciplines
  • Minimum 10 years of experience in technical support area in financial services industry
  • Excellent client management skill and able to prioritize, multitask and follow established procedures to attain positive results when resolving customer issues
  • Familiar with Linux, Windows, UNIX, DB2, Oracle, SQL and supporting of SAN storage and VMware environment
  • Good team management and organizational skill and able to work independently and communicate well with stakeholders at all level, including senior management
  • Certification in project management and/ or technical support management is preferred
  • Detail-oriented with strong analytical and problem solving skills
  • Good comment in English, Cantonese and Mandarin


Interested candidates please forward your resume (in MS Word format) together with current and expected salary details by clicking the Apply Now button.