Senior Manager, Organizational Innovation, Innovation & Ecosystems

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • DBS Bank Limited
  • 20 Apr 19

Senior Manager, Organizational Innovation, Innovation & Ecosystems

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named "Asia's Best Bank" by The Banker, a member of the Financial Times group, and "Best Bank in Asia-Pacific" by Global Finance. The bank has also been named "Safest Bank in Asia" by Global Finance for nine consecutive years from 2009 to 2017.

Responsibilities

  • Drive customer and employee experience improvement initiatives and new initiatives within and across functions
  • Drive UI/UX design projects to improve usability and end-to-end customer experience
  • Identify customer experience improvement opportunities through customer immersion, workshops, and market research with 4D (Human Centre Design) and Agile methodology embedded with human-centric mindsets
  • Contribute to driving innovation culture within the Bank through knowledge sharing, e-learning design, etc
  • Keep up-to-date with latest UI/UX and design trends
  • Engage project teams (business representatives, IT, operations, subject matter experts, other departments) to ensure the projects are delivered according to sponsors ' expectations, agreed time and cost estimates

Requir ements

  • Degree holder in Design
  • More than 3 years work experience in areas of UI/UX design, customer experience improvement, workshop facilitation, agile/project management
  • Experience in Banking or Financial industry is a plus
  • Strong human-centric design mindset
  • A drive to learn and master design-thinking techniques
  • Good analytical, presentation, communication and writing skills
  • Have a passion for discovering customer insights and working with stakeholders to improve customer experience
  • Professional knowledge and skills including but not limited to Human-Centric Design
  • Proactive and adaptable personality, able to work in a matrixed structure
  • Flexibility and ability to multi-task and take on different types of roles and activities at the same time


Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.