Senior Manager, Digital, Innovation & Payment Senior Manager, Digital, Innovation & Payment …

DBS Bank Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
DBS Bank Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Senior Manager, Digital, Innovation & Payment
Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

  • Be responsible for customer experience of digital journey and end-to-end digital product launch, overseeing digital journey of deposit and secured loans
  • Develop ideas to grow online channel share and conversion funnel across our digital platforms
  • Collaborate with internal and external stakeholders on customer journey
  • Drive usability tests by means of quantification (data) and qualification (verbatim) to assess market acceptance and iterate continuously to achieve the desired outcome
  • Support post-implementation tasks such as user training to touch-points, post implementation review and escalation
  • Be the internal and external evangelist for the products, helping stakeholders understand product benefits and unique selling proposition

  • Customer centric with eye for details, to develop best in class digital customer journey
  • Detail-oriented, self-motivated with a strong sense of ownership and accountability
  • Keen interest in emerging digital trends and how to apply them to improve digital customer experience
  • Team player with good interpersonal skills
  • Excellent communication skills to manage internal and external stakeholders
  • Able to work in dynamic environment
  • At least 6 years of relevant working experience in customer experience, design, UX/UI, product & project management
  • Knowledge in banking and finance and experience in agile projects and digital transformation project is a plus
  • University graduate, preferable in Business, Finance, Marketing or Information Technology
  • Fluent in English and Cantonese

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.