Senior Manager, Customer Knowledge & Data Innovation (Business Banking) Senior Manager, Customer Knowledge & Data  …

Bank Of China (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Senior Manager, Customer Knowledge & Data Innovation (Business Banking)
Job Responsibilities:
  • Drive the development Annual P&L and Business Plan
  • Develop business strategy with in-depth market research , competitor benchmarking & ongoing customer portfolio study
  • Design & monitor business performance, financial KPIs and segment movement on customer and channel level
  • Analyze customer needs, develop actionable customer insights and enhance better portfolio understanding
  • Initiate, develop and implement new data applications including customer clustering, product propensity model, online browsing behavior, 3 rd party data collaboration, triggering event to channels/ customers
  • Design mechanism to quantify effectiveness of online customer journey
  • Conduct management updates with regular & ad-hoc financial and business analysis in report, spreadsheet and presentation format
  • Work closely with Business Finance, Customer Intelligence, IT etc to drive the smoothen implementation of all data initiatives
Job Requirements:
  • Degree or above in Business Administration, Statistics or related disciplines
  • At least 10 year experience in financial industry with proven experience and track record in business management, data analysis, research
  • Proven experience on data mining, statistical modeling skills will be an advantage
  • Proactive , innovative with strong strategic thinking capacity with the ability to translate concepts into business insights
  • Strong influential skills to promote collaboration and engagement with key stakeholders
  • Excellent presentation skills with good command of both spoken and written English and Chinese
  • Exposure in commercial banking business will be a plus
  • Less experienced candidate will be considered as Manager role

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