Senior Manager/Manager, Channel Project Management (Business Banking Division) Senior Manager/Manager, Channel Project Management  …

Bank Of China (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Senior Manager/Manager, Channel Project Management (Business Banking Division)
Job Responsibilities:
  • Act as the segment owner for channel initiatives across digital and manned touchpoints
  • Develop, formulate and implement channel strategy to drive better customer experience and optimization of sales force
  • Manage customer portfolio reshuffling, quantify sales resources , recommend training needs to improve sales & services quality delivery to customers
  • Drive the development and implementation of frontline sales tools, customer online applications
  • Establish and monitor services standard, develop and improve customer journey under key processes, such as account opening & KYC process etc
  • Engage key stakeholders from Risk, Operation, IT , touchpoint owners and obtain management buy-in to ensure smooth project implementation
  • Promote and monitor the use of digital channels
  • Keep abreast of latest business and technology trends, customer voices from various channels
Job Requirements:
  • Degree or above in Business Administration, Marketing, Finance or related disciplines
  • At least 15 years' working experience in sales management and channel management in financial industry
  • Familiar with financial products , operations & service enhancement,
  • Exposure in commercial banking business and product is preferred
  • Strong stakeholder management skills through effective communication presentation and influencing with good command of both spoken and written English and Chinese.
  • Strong leadership, management and coaching skills
  • Proven problem solving skills and strategic thinking ability to drive changes
  • Less experienced candidate will be considered as Manager

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