• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-04-22

Senior Digital Product Manager - Retail Banking and Wealth Management

  • Full time
  • Hong Kong
  • 22 Apr 19

Senior Digital Product Manager - Retail Banking and Wealth Management

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Senior Digital Product Manager.

Principal responsibilities
  • ​Accountable for the end-to-end customer experience for sales, servicing and marketing of agreed digital products
  • Responsible for alignment of customer experience with other products, channels, and propositions
  • Responsible for delivery of agreed products in digital channels that continuously evolve via consumer test and learn and quickly develop into commercially successful lines of business or experiences
  • Has a clear understanding of customer needs, market trends, and mobile-first technologies and defines a digital strategy that takes these into consideration
  • Responsible for the defintion and development of improvement opportunities across customer experience and digitally-native capabilities
  • Refines customer experience for new capabilities in partnership with Group Marketing, Proposition, Multichannel, and other key stakeholders
  • Individual is expected to build strong relationships, adopting a joined up approach to execute change at pace with minimum conflict
  • Effective team member that coaches others through relevant communication and feedback
  • He or she should cultivate an environment that supports diversity and reflects the HSBC values
  • Individual will build a culture of continuous improvement in customer experience and functionality deployment
  • Drives collaboration within the Regional and Global digital propositions
  • Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix
  • Works in a facilitative manner to build capability in progressing objectives, but does not lose sight of the profitability and productivity outcomes
  • Actively engages external organisations to understand market trends and implications. He or she is able to adapt to changes in the market quickly
  • Acts in a manner that transparently promotes the organisation's values
  • Individual continuously manages key risks, issues and interdependencies. He or she determines and applies appropriate mitigation strategies
  • Ensures an equal and balanced focus is maintained on operating and regulatory risks and mitigates these in a manner that protects HSBC's brand
  • Ensures collaboration with key support functions such as Risk, Compliance and Human Resources to ensure alignment of policies and plans
  • Implements Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the Retail Banking and Wealth Management digital strategy

  • ​In-depth experience of managing and delivering digital content at other large scale organisations either within financial services or other industry. Candidates with non-Financial Services background will need to explain how their experience can benefit the banking industry
  • Hands-on experience leading product development teams User Experience designers, software engineers and Quality Assurance engineers on projects that touch a range of technical platforms such as digital, mainframe, server-based
  • Extensive experience with the range of product development and deployment activities including identifying opportunities, product discovery, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management
  • Proven track record of successfully delivering tangible improvements to customer experience through digital interactions
  • In-depth familiarity or hands-on experience with content management systems
  • Experience working across multiple markets with a preference given towards Asian market experience
  • Deep understanding of agile delivery principles and quality software engineering processes and practices
  • Strong understanding of Digital business, while experience with travel, lifestyle, and or other consumer product development is a strong advantage.
  • Proven ability to manage third-party partners both in partnership development and as ongoing partner management
  • Blend of business and technical expertise and awareness, ability to drive strategy into action
  • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
  • Proven ability to build strong relationships across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation
  • Demonstrates flexibility when addressing shifting or competing priorities
  • Proven ability to influence large teams without direct leadership authority
  • Strong analytical and presentation skills
  • Energetic, positive attitude and team player
  • Relevant Degree is required
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.