• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-06-18

Senior Digital Analysis Manager - Retail Banking and Wealth Management

  • Full time
  • Hong Kong
  • 18 Jun 19

Senior Digital Analysis Manager - Retail Banking and Wealth Management

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Senior Digital Analysis Manager.

Principal responsibilities
  • ​ Accountability for requirements management activity from drawdown through to delivery, including product backlog management and production of requirements plans for circa 15 Lead Digital Analysts and Digital Analysts.
  • Lead delivery of requirements assets like Business Requirements, User Stories, Visualisations, Analysis and Configuration in line with committed timescales, quality and methodology, securing Approval from stakeholders.
  • Lead, develop and motivate a team of Lead Digital Analysts to undertake requirements activity, working with market stakeholders across the globe to balance convergence with the local regulatory and competitive environment.
  • Development of Subject Matter Expertise within the operation to support the Digital Product Management community.
  • Develop robust Requirements Management discipline underpinning analysis with data and industry best practice.
  • As part of the Digital Requirements Management leadership team contribute to the delivery of the Business Analysis Discipline, ensuring consistency in rollout of the Requirements Management activity across the regions.
  • Progress reporting and governance of requirements activity.
  • Accountable to the Regional Head of the Business Analytics Discipline and ultimately the Business Cross functional leads.
  • Work at the highest levels with stakeholders including Global Digital Product Management team and local market Digital team, in order to meet the Global Digital strategic goals.
  • Support the roll out of the banks digital solutions model through working proactively with Requirements Leads to ensure consistency and share best practice.
  • Lead definition and delivery of 'best in class' digital experience through user centered design process in collaboration with Design functions, Digital Product Management and Engineering.
  • Develop and promote a customer centric ethos, use insight to continuously enhance user experience, increasing loyalty, advocacy and retention.


Qualifications
Requirements
  • Graduate
  • Experience in leading teams with broad range of analytical skills.
  • People experience in customer focused organizations, in disciplines such as digital, change management, with leadership skills motivating and inspiring others to excel.
  • Strong analytical and planning skills to enable the management and resourcing of activity
  • Awareness of User Centered Design methodology, sourcing of customer insight and importance of customer testing.
  • Excellent understanding and experience of project methodology particularly Agile.
  • Subject Matter Expertise of channel, including technical, commercial, market place and customer considerations.
  • Strong commercial focus, ability to balance risks versus rewards and maximize cost effectiveness and profitability for
  • the business.
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Pragmatic decision making skills, with the ability to make clear judgments based on data and insight and
  • understand the implications.
  • Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
  • High level of resilience and self motivation.
  • Innovative and has the ability to approach things differently or do different things to deliver goals.
  • Experience of process improvement and Agile methodologies.
  • Respectful of different cultures, working with colleagues from across all 5 regions.
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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